Frequently Asked Questions

I am U.K based and have been associated with the BJJ gear business for more than 10 years. Much longer than many related businesses. I have designed, customised & supplied Gi’s, Rash Guards, belts and hoodies for numerous reputable clubs. On CertifiedGrappler.com, i present you the products that are of a high quality, yet at a very reasonable price as you getting it directly without anything 3rd party involved.

Currently, we only deliver to the U.K, United States & Canada. If you would like the delivery to be made elsewhere then it may be possible however please drop us an email with items you are interested in and your location, and we will provide you the exact quote. 

Postage for our U.K based customers is absolutely FREE, regardless of how little your order may be. Delivery time is 3-5 working days. Orders over £60 are sent using 1-2 days service from UPS. If your order is less than £60 but you would like it delivered sooner then please do let us know as there may (or may not) be a small charge.  

For USA & Canada

  1. Fixed £5 shipping for any number of Rash Guards. 
  2. Fixed £7 shipping for any number of belts. 
  3. Fixed £7 shipping for any number of hoodies. 
  4. Fixed £20 shipping for any number of Gi’s. 
  5. £20 is the maximum a customer will pay for postage whatever they buy.
  6. For orders over £125, the £20 shipping charge will be compensated by adding additional merchandise to the order of as much worth. So technically, over £125 orders are shipped FREE too. 

Yes. We can take care of the whole supply chain process and deliver as per the defined specifications. Feel free to drop us a line for more information. 

Each listing has an integrated sizing guide. Feel free to have a look however It’s worth noting that our Gi’s are made of Preshrunk top quality Pearl Weave 100% Cotton & 10 oz sturdy Ripstop fabric. As the fabric is industrially preshrunked, our Gi’s are likely to be much less expensive compared to some other brands. Non preshrunk Gi’s usually shrink by about 10% – 12% however preshrunk shrinks by about 4%. Always wash your Gi in cold water / settings.  

It’s as easy as it can get. We are very easy with Returns or Exchange. If you like a different size / colour for example,. or if you don’t like the product and would like to send it back? That’s all perfectly ok however please do drop us a line before sending the item back as return address can vary depending on your location. Please do note however that the product you return must be returned within 30 days of purchase. Product must be unwashed, unused and be as you received it. Buyer pays for the return postage. 

Our contact details

Name: Certified Grappler (is a trade mark of Mustang Eq Ltd)

Address:

Phone Number:

E-mail: info@certifiedgrappler.com

The type of personal information we collect

We currently collect and process the following information:

  • Name, Address & any other contact details such as email address & Phone numbers.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • You have provided us your information when creating a customer account on CertifiedGrappler.com or provided us your information for us to process your order placed at CertifiedGrappler.com

We use the information that you have given us in order to advice about any of our products or process the order placed on CertifiedGrappler.com

We do share this information with 3rd party in order to facilitate the delivery process. We may also use this information to send you the marketing material.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@certifiedgrappler.com

 How we store your personal information

Your information is securely stored.

We keep your personal information for 60 days at Maximum to facilitate the order however name and email address will be kept for a year for marketing purpose.  We will then dispose your information by deleting information kept on Payment processing application (Stripe).

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@certifiedgrappler.com if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@certifiedgrappler.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk